How do I request an exchange in advance?

To change origin, destination, time, date, or seat, follow these guidelines:

• For interstate tickets (travel from one state to another): the exchange must be requested for the journey (generally required at the ticket window) at least 3 hours before departure time. After this period, the rescheduling may be charged a fee of 20% on the ticket value;
• For intercity tickets (travel between cities in the same state): the exchange must be requested for the vehicle (generally required at the ticket window) at least 3 hours before departure time. After this period, rescheduling may no longer be allowed.

We reinforce that we are still unable to make exchanges through the website.

Note: the company Wemobi does not carry out the cancellation or exchange in person. In case of need, please get in touch with us.

If you have questions, please get in touch with us too!

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