How do I request an exchange in advance?

To change origin, destination, time, date or seat, follow these guidelines:

• For interstate tickets (travels from one state to another): the exchange must be requested for the journey at least 3 hours before departure time. After this period, the rescheduling may be charged a fee of 20% on the value of the ticket;
• For intercity tickets (travels between cities in the same state): the change must be requested for the journey at least 3 hours before departure time. After this period, rescheduling may no longer be allowed.

We reinforce that we are still unable to make exchanges by the website.

If you have questions or need help, please contact us!

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