How do I request an exchange in advance?

If you want to change the origin, destination, time, date or seat, follow the guidelines below to make your request:

• For interstate tickets (travel from one state to another): the exchange must be requested at least 3 hours in advance of the departure time with the bus company responsible for the trip. After this period, the rebooking may be charged a fee of 20% of the fare amount;
• For intercity tickets (travel between cities in the same state): the exchange must be requested at least 1 hour in advance of the departure time with the vehicle responsible for the trip. After that period, rescheduling may no longer be allowed.         

But beware: you may need to pay or receive differences in amounts directly with the bus company responsible for the trip, if any. Extra fees may also be charged, unless you just need to change passenger's information.

We emphasize that we are not yet able to make online exchanges after confirming your order. It will be necessary to make the request directly with the bus company according to the conditions above.

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