What is travel insurance?

What is Travel Insurance?

Travel insurance guarantees the traveler's support in case problems or unforeseen events occur during the trip such as loss and damage to luggage, medical, pharmaceutical, and dental expenses, among others.

It's a way to prevent these situations, ensuring agility and economy!

When contracted, insurance covers the period of travel (from the moment the traveler leaves the point of origin until arrival at the destination, on the bus).

We are not the ones who provide the insurance service, but our partner company, Universal Assistance. Here, we only act as intermediaries for the insurance contract.

How to buy Travel Insurance?

When booking your trip, you will have the option to include the hiring of Travel Insurance. You can just select the insurance for each traveler you want to insure and go ahead with the purchase, filling in the data that will be requested on the identification screen. You will not be able to purchase insurance separately from your travel booking.

I took out the insurance. And now?

You will receive the insurance policy for each traveler by email.

If it is a round trip and the departure date the departure and the date of disembarkation of the return are on the same day, only one policy will be issued per passenger. If the trip is a round trip and the routes take place on different days, each passenger will have 2 policies.

Please remember that taking out insurance is optional, but we highly recommend it.

What is the coverage of Travel Insurance?

The coverage of Travel Insurance is national, both for Brazilians and foreigners. Insurance is only available in cities or parts of Brazil.

Travel Insurance provides for a series of unforeseen events and incidents. Below is a list of coverage:

Insurance

• Medical, hospital, and pharmaceutical expenses;
• Traveling dental expenses;
• Body transfers (medical and fatal);
• Total and partial disability by accident;
• Baggage (definite loss and damage to the suitcase).

Services

• Legal assistance;
• Advance in case of bail;
• Coordination of hotel reservations for a companion in case of hospitalization and recovery;
• Assistance in locating luggage;
• Guidance in case of loss of documents and/or credit card.

Insurance isn't available for people aged 80 or over. 

How do I use my Travel Insurance if necessary?

If you need to use Travel Insurance, you can contact Universal Assistance, the company responsible for coverage. We act as an intermediary and facilitate the contracting and cancellation of the policy with the partner company, but it is Universal Assistance that carries out the entire insurance operation once activated. Thus, you contract the insurance through our website, but Universal Assistance will provide the service if necessary.

When contacting Universal Assistance, please have the insurance policy sent to the email of the person who purchased it.

Below are the contacts to speak with Universal Assistance:

Telephone (Brazil only):

0800-761-9154

Email:

asistencias@universal-assistance.com (with real-time response)

Application

Universal Assistance (available for Android, iOS, and Windows) - link

Helplines (Direct call to Central using internet only)

Assistance chat

Tele Medical Assistance

Need to change insurance?

You will not be able to change the ownership of the insurance policy. So, if necessary, please go ahead and cancel the purchase. You can then make a new reservation and contract the insurance again.

Need to cancel insurance?

You will be able to cancel the insurance after the reservation is canceled. To cancel the reservation, request it up to 4 hours in advance through the system by accessing the My Tickets tab.

Once the purchase and the insurance are canceled, the refund will occur automatically, respecting the return period of your payment method.

If you have questions or need help, don't hesitate to get in touch with us!

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