I didn't receive my voucher. And now?

When you make a reservation on our website, the system will automatically send the purchase confirmation along with the reservation voucher to the registered email. If your ticket is for Embarque Fácil, the ticket will also be sent as an attachment to that same email.

If you did not find this email in your inbox, please check your spam and/or junk folder.

And if you still can't find it, access all the information on the site through the My Tickets tab, which is available on the home page. There, in addition to accessing the voucher, you will also be able to download your ticket if the reservation is for Easy Boarding.

Even if your booking attempt has not been completed for some reason, we will also let you know by email.

The average time for you to receive the information in your email is:

Credit card, debit card, and PIX: up to 30 minutes after payment;

Bank transfer: up to 4 hours after payment.

If this deadline has passed and you still haven't received any messages in your email (including spam and/or junk mail), please contact us! We will be happy to help you!

{Tradução Google Translate}