I missed the boarding. What can I do?

If you've missed your boarding, in some cases it's still possible to get your trip rescheduled.

Check the rules:

• If your travel was interstate, that is, from one state to another, you can, as a rule, make the change within 1 year (from the initial date of the lost boarding) by requesting the change directly at the window of the company responsible for the travel. But be careful, because the bus company responsible for the travel may charge up to 20% of the ticket value as a rebooking fee;
• f your travel was intercity, that is, between cities of the same state, the exchange is not guaranteed in the rule, but here we advise you to try to contact the bus company responsible for the travel to check the best way for the situation.

Remembering that we do not exchange your travel by the website. To exchange, it will be necessary to request directly with the responsible bus company!

If you have questions or need help, please get in touch with us!

{Tradução Google Translate}