I missed the bus. What can I do?

Did you miss your boarding time?

Calm down, in some cases it is still possible to get the trip rescheduled. Check out the rules below:

• If your trip was interstate, that is, from one state to another, you can make the exchange up to 1 year (counting from the initial travel date). Be aware, as the bus company responsible for the trip can charge up to 20% for reschedule;         
• If your trip was intercity, that is, between cities in the same state, the exchange is not guaranteed in the rule, but here we advise you to try to contact the bus company responsible for the trip to check the best alternative for the situation.         

Remember that we are not able to exchange your trip online. You will have to do it directly with the bus company responsible! If you have any difficulties with the request, count on us!

{Tradução Google Translate}