I was charged to my credit card but the order was not completed. What do I do?

If your purchase hasn't been completed, but your credit card is debited, don't worry!

This happens because when you enter your card details on the website, the system automatically consults with your operator about the availability of the amount for your reservation.

Around here, we call it pre-booking the value, but it's not the charge itself!

Thus, as the purchase was not completed, the amount will be automatically released again in a short period (usually within 5 days).

{Tradução Google Translate}