I couldn't get my ticket at the counter. What to do?

First, it is important to check if your purchase is a Traditional Boarding or Easy Boarding. If you don't know the difference between these two types of boarding, click here for details.

If It's Easy Boarding, we'll send your ticket in the confirmation email of your purchase. Just present this ticket to the driver and an official document with a photo when boarding. It is not necessary to go through the counter beforehand.

Now if your ticket is a Traditional Boarding (when you need to pick up the ticket in advance with the counter), it is essential to ensure that the counter searches for your reservation using the ticket numbers, the locator, and passenger data.

If your reservation is still not found, please contact us!

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