What is the service fee?
What is the service fee?
The service fee is an additional amount charged on our website to enable our service.
Why is it charged?
The fee is used to make our service viable, allowing you to book your ticket on our website and without having to go to the bus station. With it, we cover costs of means of payment, online security, strategic partnerships for your experience, as well as keeping our support team available to help you in unforeseen circumstances.
How do I check what amount will be charged for my order?
The amount will be shown to you within your shopping cart. The amount will be proportional to the value of your reservation. Later you will be able to consult this value directly in the purchase confirmation email.
Why is the fee non-refundable in cases of cancellation?
If your purchase has been completed, the costs incurred for booking it have already been settled with the fees and service charges charged. Even if a later cancellation occurs, the costs for the service that made the purchase possible cannot be reversed, since it is applied to the benefit of the reservation and not to the service of the trip, which was canceled.
Heads up! ⚠️In case of cancellation, some routes may offer a 5% discount on the ticket price. This happens because there is a National Land Transport Agency rule that authorizes bus companies to withhold up to 5% of the ticket value as a sales commission and compensatory fine. This charge is not made by Brazil by Bus and is unrelated to our service fee. You can consult this regulation in the official ANTT booklet on page 14. |
If you have any remaining questions about the service fee, please contact us!
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