Changing your seat occurs when we receive a refusal from our supplier for the seat selected at purchase.

When this happens, our system has intelligence that looks for seats in similar conditions to the chosen one to guarantee your reservation.

Even so, we understand that your armchair may not meet your needs. If that's the case, you can:

1. Change the seat in person with the vehicle, 3 hours before the departure time and subject to the availability of other seats;
2. Validate if there is the availability of any other armchair of your choice on our website. If yes, proceed with a new purchase and cancel the previous one. After that, contact us so that we can also proceed with the refund of your service fee for the canceled purchase;
3. If the seat reservation you made doesn't work for you and there are no other options, you can continue with the cancellation of the purchase by requesting it on our website. After that, contact us so we can also proceed with refunding your service fee. Please note: all reservations are subject to a 5% discount for transport, as a sales commission and compensatory fine.

Did the altered armchair belong to a minor?

Currently, our system cannot identify whether the reservation will be reserved for a minor, and the minor can be redirected to an armchair far from his or her guardian or companion.

If this happens to be the case, we ask that you contact us so that we can provide a travel alternative that allows minors to travel with their guardians or companions.

{Tradução Google Tradutor}