I bought a route with connection. How it works?

A booking with a connection means that your chosen trip will have a stop along the way, where you will disembark and board a new bus to continue your journey.

The time interval from this stop to boarding the second bus may vary. You will be able to locate this information in your purchase process and later within the booking confirmation email. Normally connecting routes have a longer duration precisely because of the interval for the second boarding.

It is common for you to end up traveling with one car on the first leg and another car on the second leg. This is because it is our website that formulates the connections, connecting routes that can meet your final destination.

If you have any problems with your connecting trip or just need to cancel the second leg trip online, get in touch with us!

Remember that cancellation is only allowed at least 4 hours in advance on the website and 3 hours in advance at the ticket office.

We do not cancel purchases through the service channels, except for cancellations of the second leg of trips with connections, if you are within the necessary notice period. If you would like to partially cancel a round trip or an order in full, whether connected or not, please visit our cancellation article and follow the guidelines.

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