What if I can’t pick up my ticket at the counter?

First, check if your ticket is With Easy Boarding or Without Easy Boarding because that makes all the difference:With Easy BoardingIf it’s With Easy Boarding, your ticket is already in your confirmation email! Just show it to the driver ...

My bus is delayed and I have a connecting trip. What should I do?

If you realize that you won’t be able to catch the second bus of your connection, here’s what to do depending on the type of trip:Second leg is an intercity trip Try to reschedule the second leg during the first trip by contacting the re...

Is there any tolerance for delays at the boarding?

It depends on the bus company. Some companies may offer a few minutes of tolerance after the boarding time, but this is not guaranteed, and not all follow this practice. Many companies prefer to stick to the scheduled time.So, the best a...

What should I do if my bus is delayed?

It will depend on the situation! Check out the scenarios below to see which one applies to your case:Delay of 1 to 3 hours for interstate trips Wait for the bus departure with the updated schedule from the bus company. Request to continu...