Why can’t I complete my purchase?

Let’s figure this out!If you’re having trouble completing your purchase, one of these situations might be the cause:Trouble selecting seatsIf you’re having difficulty selecting your seats, the system might be experiencing high demand, or...

Can I buy a ticket for someone else?

Absolutely!Just proceed with the booking as usual, and on the passenger information screen, provide the names and documents of the people who will be traveling.

Why was I charged on my card if my order wasn't completed?

We’ll explain!If you tried to make a purchase and it wasn’t completed, don’t worry: you won’t be charged! 😉What can happen is that when you enter your card details, the system makes a pre-authorization to check if the amount is available...

What is the Trajectory / Travel Insurance?

What is the Trajectory / Travel Insurance?The Trajectory / Travel Insurance is your safety partner on the road, providing all the support you may need in case of unexpected events during the trip, such as lost luggage, medical, pharmaceu...

How does the service fee work?

What is the service fee?The service fee is an additional amount we charge to ensure you can conveniently book your ticket online without having to go to the bus station.Why do we charge this fee?The service fee helps us cover costs such ...

Can I book my ticket using a CNPJ?

Currently, we do not offer the option to book using a CNPJ (company registration). You will need to provide an individual CPF instead (individual registration).Tags: corporate purchase, company ticket

What are the differences between the types of buses?

Bus types refer to the features and amenities that each model offers. Below are the most common ones, but keep in mind that names and standards may vary depending on the bus company.What is a conventional Bus?Also known by the acronym CO...

I didn’t get the option to select a seat. What happened?

Here, we also offer the option to book your ticket without selecting a seat. When this happens, you simply indicate how many people will be traveling and secure your spot on the bus without the ability to choose your preferred seats.This...

How to register a social name?

I haven't changed my name on my documents yet. Can I use my social name when booking my ticket?Yes, you can! When you're booking your ticket, you'll see the option “I want to be called by another name”. Just click on it, and an extra fie...