When will I receive my refund?

We process your refund right after the online cancellation, returning the amount to the same payment method you used for the reservation. If the cancellation was made at the counter, the refund will be issued as soon as the transport com...

Why isn't my card refunded immediately?

When you place an order with a credit or debit card, we process the refund on the same day as the cancellation.The timeline we provide refers to the time your bank needs to process the refund and return the amount to you. So, this delay ...

I disputed my refund directly with my bank, when will I receive it?

When you dispute a charge directly with the bank, it means you have requested a refund due to a commercial disagreement. In this case, the amount is analyzed by the bank, and our system is locked from processing the payment.What could ha...