Submit a request
Is there any tolerance period for delays?
I couldn't get my ticket at the counter. What to do?
General boarding information
Can I take a bicycle on the trip?
I bought a route with connection. How it works?
What documents do I need to present to be able to travel?
My reservation is for Easy Boarding. What does that mean?
What is the baggage allowance that I can take?
How does boarding work?
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