Your email address

Full name

WhatsApp

(00) 00000-0000

Subject

What's your situation?

What is your topic?

Sub-reason: Pre-Purchase Questions

What is the account and data sub-reason?

Sub-reason: Institutional

Sub-reason: Purchase Difficulties

Sub-reason: Payment and Billing

What is your reason?

Sub-reason: Booking Management

Enter the sub-reason for boarding

Please provide the sub-reason for the unforeseen event during the trip

Enter the exchange sub-reason

Please provide the sub-reason for the cancellation

Please provide the sub-reason for the refund

What is the account and data sub-reason?

Sub-reason: Conduct and Safety

Bus company

Describe why none of the options above fit your case

Bus company of interest

Question type about the bus

Question type about LGPD

Question type about the trip

Question type about the connection

Question type about travel insurance

Question type about payment methods

Question type about payment methods

Question type about the coupon

Question type about the booking

Question type about boarding

Question type about luggage

Question type about bicycle transport

Question type about boarding outside the terminal

Question type about booking changes

Question type about cancellation

Question type about cancelling a leg

Question type about refunds

Order number

Route (origin → destination)

Travel date

Type of passenger

Bus departure time

HH:MM

Terminal / boarding point

Device used

Has the bus already departed?

Reason 'Easy Boarding' was refused (if informed)

Boarding point on the ticket

Address on the ticket

Bus terminal

Do you have Easy Boarding in the app?

What do you want — missed boarding

What do you want — counter closed

What do you want — booking cancelled at the counter

What do you want — missed connection

What do you want — delayed bus

What do you want — bus broke down

What do you want — different bus

What do you want — service issue

What do you want — bus left early

What do you want — trip cancelled by carrier

What do you want — exchange refused

What do you want — regretting the cancellation

What do you want — cancellation denied at the counter

Terminal name

Did you ask a staff member for help?

Type of information about the company

Type of information about the carrier or terminal

Type of information about the bus

Passenger's name

Departure time of the missed bus

HH:MM

Reason for not boarding

Was the payment debited?

Did you receive a cancellation notice?

Carrier / terminal

Was the payment made?

Desired route

Type of complaint

Describe the bus conditions

Type of situation

Who committed the reported conduct?

Description of what happened(optional)

Have you already filed a police report?

Do you have evidence?

Have you already contacted the carrier?

Carrier's response

Have you already filed a police report?

Estimated value (R$)

Description of the stop or route

Did it cause delay or loss?

What was the impact?

Route of the missed connection

Are you still at the location of the missed connection?

Did the carrier offer an alternative?

Carrier or terminal

Departure time of the cancelled bus

HH:MM

Were you notified about the cancellation?

Are you already at the terminal?

Scheduled departure time

HH:MM

Location where you are waiting

Did any staff member inform you about the delay?

Type of bus booked

Type of bus traveled in

Was there a change in comfort level?

Approximate location

Is the carrier providing assistance?

Actual time the bus departed

HH:MM

Were you at the terminal before the scheduled time?

Which channel are you trying to access from?

What is your question about access?

Order number 1

Order number 2

Which order do you want to keep?

Do you prefer a refund or credit?

Purchase date and time

Email where you expected to receive it

name@domain.com

Was the amount charged?

Did you check the spam folder?

Problem description(optional)

Route you are booking

At which step of the purchase did you stop?

Type of person

Tax ID (CNPJ) for issuance

Seat chosen at purchase

Seat shown on the ticket

Special need?

Registration email(optional)

name@domain.com

Order number to look up

Seat assigned

Preferred seat

What would you like to change?

New desired date

What was the reason the exchange was refused?

What would you like to exchange?

Which personal detail do you want to change?

Which channel did you use to try to exchange?

Reason for refusal given by the carrier

Was the exchange within the deadline?

Cancellation date and time

Cancelled route

Date of the cancelled trip

Has the refund already been processed?

Date and time of the attempt

Reason for refusal at the counter

Has the trip not happened yet?

Date and time you tried to cancel

Which channel did you use to try to cancel?

Error message displayed

Route you want to cancel

Route you want to keep

Date of the route to cancel

Date of cancellation at the counter

Terminal where you cancelled

Did you receive proof of the cancellation?

Has the refund already been received?

Payment method charged

Amount charged (R$)

Charge date

Is there a related order number?

Cancellation date

Expected amount (R$)

Method promised

Deadline informed

Did you check your statement/invoice?(optional)

Fee amount charged (R$)

Reason for the review

Describe your situation

Amount you expected (R$)

Amount received (R$)

Did you use a coupon or benefit on the purchase?

Minor's age

Will the minor travel unaccompanied?(optional)

Desired date

Traveler's age

Type of benefit

Do you have proof?(optional)

Country of origin

Available document

Describe your specific question

Detail your question

Route of interest

Type of animal

Origin city

Destination city

Have you tried other ways?

Describe what you tried

Route searched

Previous price (R$)

Current price (R$)

Describe your question

Route you are purchasing

Ticket price (R$)

Coupon code

Company name

Company Tax ID (CNPJ)

Type of partnership

Description of the proposal

Carrier or terminal name

What do you want to do with your account?

Which piece of information do you want to change in your account?

Payment method used

Date of the fraudulent purchase

Have you already changed your password?

Have you already disputed it with the bank?

Have you already filed a police report?

Reason for deletion

Are you aware future tickets will be affected?

Type of communication

Type of situation

Order number you don't recognize

Suspect unauthorized access?

Type of account access problem

Type of service problem

Reason for missing the connection

Reason for missing boarding

Describe your request

Attachments(optional)

Add file or drop files here