We don't currently have the option to process exchanges or booking changes directly through our system. These changes must be made directly with the bus company.
Below we explain how to request a change depending on your trip type:
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Exceptions by bus company
Rápido Ribeirão (SP)
For intrastate trips within SĂŁo Paulo, exchanges can be requested
up
to
3 hours before departure with no fee. After that window, only date
and
time changes are allowed (not origin/destination), with a fee of
up to
20%, within the 1-year ticket validity period.
Pássaro Verde company
For intrastate trips, ticket exchanges must be requested at least
12 hours before boarding.
Andorinha company
Deadlines vary depending on the state of travel. Check directly with
the company or at the ticket counter — passengers who miss the applicable
deadline lose the right to reschedule or receive a refund.
Content tags: advance, postpone, change, alter, reschedule, rescheduling, change ticket, antecipar, adiar, mudar, alterar, remarcar, remarcação, reagendar, adelantar, posponer, cambiar, alterar, reprogramar, reprogramación
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