We do not do cancellations via email. Follow the steps below to make your request!

You can request cancellation in two ways:

1) Request cancellation through our website:

At least 4 hours before your departure, you can request your cancellation online through our website. For that:

• Go to brazilbybus.com;
• Click on "My Tickets" at the top of the page;
• After, accessing with your login or order data;
• Select the reservation and click on the “Cancel” button. You can partially cancel the order if you wish.
• Wait about 10 minutes and check your email to verify that the cancellation has taken place.

It is not possible to cancel a ticket online if it has undergone any change with the vehicle or has already been picked up at the ticket window. In this case, you will need to cancel via the second option below.

Important: any cancellation requested on the website is subject to the approval of the bus company. If the cancellation is denied, it will need to be requested again at the ticket office.

2) Request cancellation with the carrier responsible for the trip:

At least 3 hours before your departure, you can request your cancellation directly at the ticket window. Some vehicles allow cancellation through other channels. Consult in advance! 😃

Other information:

• Canceling an order through our website is only possible if requested 4 hours in advance, except if the purchase is made with Andorinha, where cancellation must be requested up to 8 hours before departure time;
• Bus tickets JR4000, Araguaia Tur, Cidão Transportes, Expresso Santa Marta, JJTUR, Matriz Transporte, Nobre Transporte, Paratins (Aguatur), PH Transportes, Tocantins, Real Maia, Crisbel, Rota do Mar, Bueno Viagens, Transaquino, Jamjoy, Progresso Recife and Cruzeiro cannot be canceled online, only directly with the bus companies.
• Online tickets for Empresa Moreira without BP-e can only be canceled on the website.
• The company Wemobi does not carry out the cancellation or exchange in person. In case of need, please get in touch with us.

Please note: if you cancel your order (via the website or at the counter), the service fee will not be refunded, as described in our Terms of Use.

Attention! ⚠️
In case of cancellation, some routes may offer a 5% discount on the ticket price. This happens because there is an ANTT (National Land Transport Agency) rule that authorizes vehicles to withhold up to 5% of the ticket value as a sales commission and compensatory fine.

This charge is not made by us and is unrelated to our service fee.

In the official ANTT booklet, on page 14, you can consult this regulation.

If you have questions or need help, please get in touch with us!

{Tradução Google Translate}