We understand that unexpected situations happen, and canceling a ticket may be necessary. Don’t worry—we’ll explain how to do it quickly and easily!

First, please note that we don’t process cancellations via email or other customer service channels. Follow these steps to cancel your ticket seamlessly.

How do I cancel online?

If your trip is more than 4 hours away, you can request a cancellation through our system. It’s easy:

1. Visit our website 
2. Click on “My Tickets” at the top of the page
3. Log in or enter your booking details
4. Select the reservation and click “Cancel”

Done! Now, just wait about 10 minutes to receive a confirmation email. If needed, you can also cancel part of your booking.

What if I can’t cancel online?

If your ticket has been modified by the bus company or already picked up at the counter, online cancellation won’t be available. In this case, you’ll need to request the cancellation directly from the bus company.

Additional information

• Cancellation requests must be approved by the bus company. If they reject the request through our system, you’ll need to contact them directly.
• Reservations made very close to the departure time may not meet the online cancellation requirements. In such cases, please check directly with the company.

How do I cancel with the bus company?

At least 3 hours before departure, you can request the cancellation at the company’s ticket counter. Some companies also allow cancellations through other channels, so it’s worth checking beforehand.

Cancellation exceptions

• Tickets with online cancellation up to 3 hours in advance: Certain tickets can be canceled online up to 3 hours before departure. To check if your reservation qualifies for this condition, review the confirmation email from your purchase.
• Companies with cancellation only directly: Tickets purchased with the following companies—JR4000, Araguaia Tur, Cidão Transportes, Expresso Santa Marta, JJTUR, Matriz Transporte, Nobre Transporte, Paratins (Aguatur), PH Transportes, Tocantins, Real Maia, Crisbel, Rota do Mar, Bueno Viagens, Transaquino, Jamjoy, Progresso Recife, and Cruzeiro—cannot be canceled online. Cancellation must be requested directly with the respective companies.
• Andorinha Company: Cancellation must be requested at least 8 hours before departure.
• Rápido Federal Company (intermunicipal trips in São Paulo): To cancel or exchange your ticket, you must make the request at least 8 hours before departure.
• Empresa Moreira Company (without Easy Boarding): Cancellation for these tickets can only be done through the website.
• Sertaneja Company (intermunicipal trips): Cancellation must be requested at least 12 hours before departure.
• International trips (Dumas, EGA, La Preferida, Nossar, Nossar BSA, and Rutas Del Plata): For these tickets, cancellation must be requested at least 24 hours in advance. After this deadline, cancellation and refunds will no longer be available.

To cancel intercity trips in some states, the advance notice period is slightly longer. Check here:

Intercity trips are those that take place within cities in the same state.

Service Fee Cancellation Policy

The service fee covers the operational costs of the booking and is non-refundable in the case of cancellation.

Exception: Only for bookings made 7 days before the trip, the service fee can be refunded if you cancel. If this is the case, please contact us after canceling.

5% fee on cancellations

Some bus companies may charge a fee of up to 5% of the ticket price in case of cancellation. This fee is allowed by ANTT (National Land Transport Agency) and is not related to our service fee.

Would you like more details? You can check the official ANTT guide on page 14, where this regulation is explained.