Can the bus company charge a fee for canceling the reservation?
In case of cancellation, some bus companies may offer a 5% discount on the reservation price. This happens because a rule from the National Land Transport Agency authorizes bus companies to retain up to 5% of the ticket value as a sales commission and compensatory fine.
We do not make this charge, which is unrelated to our service fee.
In the official booklet, on page 14, you can consult these regulations.