If your online cancellation request was denied, don’t worry! Here’s how to proceed:

1. Check the Deadline: Confirm whether you’re still within the timeframe of up to 4 hours before departure. If the deadline has passed, you’ll need to cancel directly at the bus company’s ticket counter, up to 3 hours before departure.
2. Changed or Picked Up Ticket: If your ticket was changed by the bus company or already picked up at the ticket counter, online cancellation won’t be possible. In this case, the cancellation must also be requested directly at the ticket counter, up to 3 hours before departure.
3. Still Within the Deadline and No Changes? Even if this is the case, your cancellation might still have been denied because it requires approval from the bus company. If the company rejected the request, you’ll need to cancel at the ticket counter directly, at least 3 hours before departure, as stated in our Terms of Use.