Your refund may occur in different ways depending on the payment method and the channel in which the cancellation was made.

Read more:

Channels to request cancellation

1. Via the website: In this scenario, the refund will be requested as soon as you receive the cancellation confirmation in your email.
2. Via the ticket office: In this scenario, a refund will be requested after the bus company confirms the cancellation to us. This notice normally takes place within 30 days. Therefore, it is necessary to add 30 days + to the payment method's refund period.

After the requested cancellation, the refund deadlines are:

• Credit card: up to 60 calendar days (thus, the amount appears as a credit within the next two subsequent invoices);
• Debit card: up to 30 calendar days (the amount will return to the original account that was debited);
• Bank transfer: up to 3 business days (the amount will be returned to the original account that made the transfer);
• PIX: up to 2 hours (the amount will return to the original account that made the PIX).

Notes for credit card purchases:

If your purchases hás been in installments, the amount will be credited in full in a single payment on the card statement;

If your purchase hás interest charges, when you cancel, these will also be reversed, interest and fare amounts will be identified on the card statement separately.

Service charge

Please note that in the event of cancellation, the service fee will be non-refundable as described in our Terms of Use. If you have questions about the service fee, please visit our article on the subject.

Exceptions

The Progresso Recife and Cruzeiro bus companies follow different cancellation rules. Tickets for these companies will not be reimbursed by Brazil by Bus, but directly by the bus companies themselves. Consult directly!

If you have questions or need help, please get in touch with us!

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