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I disputed my refund directly with my bank, when will I receive it?

When you dispute a charge directly with the bank, it means you have requested a refund due to a commercial disagreement. In this case, the amount is analyzed by the bank, and our system is locked from processing the payment.

What could happen during this analysis?

  • The bank approves the refund: If your bank returns the amount, the payment to us will be canceled, and you will receive the refund directly.
  • The bank denies the dispute: If the bank decides not to accept your request, they will proceed with the payment to us. In this case, you will need to contact us again so that we can handle the refund directly. If there is a valid reason, we will request your account details to transfer the amount.

Each case is handled individually, always respecting our Terms of Use.

Important: When the dispute is made through the bank, the resolution period depends on their analysis. During this period, we cannot release the amount. Therefore, if you prefer, feel free to contact us directly. Our team is always ready to assist and resolve the issue faster, ensuring all your rights are protected.

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