What is the Trajectory / Travel Insurance?
The Trajectory / Travel Insurance is your safety partner on the road, providing all the support you may need in case of unexpected events during the trip, such as lost luggage, medical, pharmaceutical, and dental expenses, among others.
It’s that peace of mind guarantee to travel with more security and savings!
When you purchase the insurance, it covers the entire travel period on the bus, from departure at the origin point to arrival at the destination.
Please note that this service is provided by our partner Universal Assistance. We facilitate the purchase, but Universal Assistance takes care of everything.
How to purchase the Trajectory / Travel Insurance?
During the booking process, you will find the option to include the Travel / Trajectory Insurance. Simply select the insurance for each traveler and proceed with the purchase, filling in the required details. The insurance is exclusive to travel bookings and cannot be purchased separately.
I purchased the insurance. Now what?
You will receive the insurance policy by email for each traveler.
If the trip is a round trip on the same day, a single policy will be issued per passenger. If the trips are on different days, each passenger will receive 2 policies.
Remember: purchasing the insurance is optional, but we highly recommend it for a more peaceful journey!
What is covered by the Trajectory / Travel Insurance?
The Trajectory / Travel Insurance has nationwide coverage and is valid for both Brazilians and foreigners. It does not cover travel outside Brazil, but it covers a range of unexpected events and incidents, such as:
- Medical, hospital, and pharmaceutical expenses
- Dental expenses while traveling
- Body transfers (medical and fatal)
- Total and partial disability due to an accident
- Luggage (definitive loss and damage to bags)
Additionally, it offers services like:
- Legal assistance
- Bail advance
- Hotel booking coordination for an accompanying person in case of hospitalization and recovery
- Assistance with locating lost luggage
- Guidance in case of lost documents and/or credit cards
⚠️ Important: Insurance is not available for people aged 80 or older.
How do I use the Trajectory / Travel Insurance if needed?
If you need to use the insurance, just contact Universal Assistance, who is responsible for the coverage. We facilitate the purchase and cancellation of the policy, but Universal Assistance takes care of the entire process.
Have the policy sent to the email of the person who purchased the insurance. The contact details for Universal Assistance are:
- Phone (Brazil only): 0800-761-9154
- Email: asistencias@universal-assistance.com (real-time response)
- App: Universal Assistance (available for Android, iOS, and Windows)
- Assistance lines: Direct call to the Central using just the internet
- Assistance chat
- Telemedicine
What if I need to change or cancel the insurance?
The policy holder cannot be changed. If you need to, cancel the ticket and insurance purchase, and make a new booking with the desired insurance.
To cancel the insurance, simply cancel the booking up to 4 hours before the departure in the "My Tickets" section. The refund will be automatic, following the return period of your payment method.