Let’s figure this out!

If you’re having trouble completing your purchase, one of these situations might be the cause:

Trouble selecting seats

If you’re having difficulty selecting your seats, the system might be experiencing high demand, or there could be an issue with the bus company’s platform.

What you can do:

• Wait a few hours or even try the next day. Systems usually stabilize over time.
• Consider choosing another bus company that offers the same route. This could resolve the issue and secure your booking.

Payment confirmation issues

If the problem arises during payment, there might be a pending issue between our system and your bank.

What you can do:

• Contact your bank to ensure everything is fine with your account.
• If the problem persists, reach out to us! We’re here to help.

🚌💬 Tip: If you’re having trouble paying by card, try switching to PIX if available—it might be a faster solution.

Content tags: map not loading, pending purchase, can’t complete purchase